Over the years I have always been in the secretarial and administration field, working within a pharmacy for 5 years was a great experience for dealing with a customer's needs with an up close and personal understanding with the attention to detail, understanding that the customer care service was an essential factor. Wanting to better myself when the opportunity came to work in a servicing and sales customer service assistant role, I moved on and starting working at Arnold Clark. I worked at Arnold Clark for 4 years gaining valuable skills such as learning your product, customer communication, bookings for car services, making appointments and dealing with price work.
I feel personally my strengths are being able to listen and understand exactly what a customer would like and communicate to deliver the best product for them.
After starting in business with my husband we look forward to our future building a successful business maintaining a fantastic on site service as well as a great customer care relationship, the best part of the job is making our customers happy.
I have always had the ability to make and mend things, I really enjoy the challenge. Growing up learning and witnessing the success of my fathers plumbing and heating business. When I turned 16 I started my full modern apprenticeship within my fathers company after completing my apprenticeship I was awarded my certification as a fully qualified Plumbing, Heating and Ventilating Gas Engineer.
At 23, I traveled to New Zealand ( Auckland ) I started working for SafeGas. I was required to gain the appropriate qualifications to work as a certified Gas Engineer within the company this was due to the regulations working in New Zealand. I passed all my exams with distinction. New Zealand was a great diverse learning experience for me. I have over 18 years experience as a Plumbing and Heating Engineer. When the time came to work along side my wife to fur-fill my ambitions to start and own my own business we believe we have the determination and ambition to succeed. The best part of my job is there's always something different to be done everyday, seeing a job from the start to the finish, knowing our customers are completely satisfied is the ultimate reward.
About our company
J & J Plumbing and Heating Services....
We are James and Joanne both owners of our business. James taking care of the surveys, sizing up of the jobs and installations. Joanne working in the office dealing with quotations, invoicing, on the phone and aftercare sales.
We cover everything in the domestic field from that annoying toilet that doesn't flush anymore to the full design and installation of your dream bathroom.
Central heating, leaking radiators, faulty pumps, full central heating systems designed and installed in the most efficient manner to suit your property.
We will provide a free quotation with a full breakdown from our discussion/meeting with our recommendations tailored to meet your needs. We understand some customers may feel more comfortable supplying there own materials which we will be more than happy to carry out the work for you to complete and finish your job to the highest standard.
We pride ourselves in everything we do from the start to the finish with our commitment to provide a professional service at all times.
"Small enough to care, large enough to cope"